Return & Replacement Policy

Effective date: 21 August 2026 · Website: https://kundli.namaveda.in

Our products are sacred items that are energised specifically for the buyer, so we cannot accept change-of-mind returns. We do, however, stand fully behind what we ship: if your order arrives damaged, defective, or is not what you ordered, we will replace it free of charge (or refund you in full if a replacement is not available).

1. What is covered

• Item damaged or broken in transit
• Manufacturing defect (e.g. cracked bead, broken thread/capping, misprinted yantra)
• Wrong item, wrong size/variant, or missing item

Requests must be raised within 3 days of delivery. Items must be unused and in original packaging with the invoice.

2. What is not covered

• Change of mind, or the product "not feeling right" — please talk to our astrologer before ordering if you are unsure
• Rudraksha, yantras, malas and other energised (abhimantrit) products once worn or installed
• Consumables and ritual items (incense, camphor, oils, etc.)
• Natural variations in colour, size, grain or shape of Rudraksha, wood and natural stones — these are signs of genuineness, not defects
• Damage caused after delivery (mishandling, water, heat, chemicals)

3. How to raise a return or replacement

• Within 3 days of delivery, email or WhatsApp us with your Order ID, a short description, and clear photos or an unboxing video of the item and packaging.
• We review and respond within 1–2 working days. For damaged/wrong items we arrange a free reverse pickup wherever our courier partners offer it; otherwise we reimburse reasonable return courier charges.
• Please pack the item securely in its original packaging. If pickup is not available, ship it to the return address below and share the tracking number with us.
• Once the item is received and inspected (within 2 working days of arrival), we dispatch your replacement — or process a refund if the item is out of stock.

4. Refunds

• Approved refunds are credited within 7–10 working days to the original payment method.
• For Cash on Delivery orders, refunds are made to the UPI ID or bank account you provide.
• Original shipping charges are refunded when the return is due to our error (damaged, defective or wrong item).

5. Return address

Nama Veda (Ldelight Solutions Pvt. Ltd.)
A-7, Second Floor, Sector 10, Noida, Uttar Pradesh 201301, India
Please do not send any item without first emailing us — unannounced parcels cannot be tracked to your order.

6. Contact

Mon–Sat, 9 AM – 7 PM IST. See also our Cancellation & Refund Policy and Shipping Policy.